Patient Surveys

Posted on September 11th, 2019

National Survey Results 

Please see link attached to see our GP Patient Survey

Annual Patient Practice Survey and Comments

 We conducted our annual patient survey during the month of July.  This was available to complete in the surgery and dispensary, to download from the website and posted on facebook.

We received 135 responses, with an age range between 18 to 85+ years, 71.97% female/28.03% male.

Results as follows:

How satisfied are you with the care you receive at the surgery?

Very satisfied                                                  92.59%

Fairly satisfied                                                   6.67%

Not satisfied nor dissatisfied                            0.74%

 How satisfied are you with the service the dispensary provide? (if applicable)

Very satisfied                                                  91.11%

Fairly satisfied                                                   2.96%

Not satisfied                                                      0.00%

Not applicable                                                   5.93%

 Would you recommend the surgery to someone who has just moved to the local area?

Yes                                                                  97.1%

No                                                                   2.99%

If you require support for visual or hearing impairements please make this known to the receptionist so that we can assist you appropriately.

All Comments

I have had excellent service from this surgery for over 40 years

This surgery seems much quicker at appointments than anywhere else I know

Only lived here for 3 years but 100% better than where I was before

Little wonder the surgery was voted No 1 in the county.  We are so fortunate to receive such excellent care and service.

We are looked after very well

Always follow things up, make/return calls

The ability to pay on card is great

Very caring and helpful, patient focused care.

I think we are very lucky to have the GP’s, surgery and dispensary we have in Swavesey

Always friendly, super easy to get an appointment especially for children

Ive noticed a lot of changes, ie. Tv screen, notice board is clearer, very happy with the staff and doctors.

Very good surgery, when you need a doctor you can always get an appointments

Excellent service from reception, always get appointments.

Dr Mian very caring, gives all her time and attention and does everything she promises.

We could not manage our family healthcare without such caring support

Staff are very friendly and both doctors are kind and supportive.  Reception staff go the extra mile to help with appointments

Despite well known pressures on the NHS I always feel like the doctors, nurses and other staff have time to listen to my concerns and really care

Everyone is very welcoming and makes you feel like your important

Cant do enough for you

Prescription always available at said time

Polite and efficient staff

Though going to the doctors shouldn’t be a pleasure its always a good experience

Best doctors I have ever been to

Extremely efficient and accommodating dispensary staff

Very impressed with whole service received at the surgery

Wonderful surgery, nothing too much bother.  Can always get appointments if urgent.
Couldn’t be more satisfied

Carry on the way you are, its excellent

Brilliant service, like an old family doctors, always remembers your history and asks about family etc.

Everything is first class

A greater understanding of teenagers mental health

Worried that service may change with increase in patients in the area

Talk about blood results following tests