Patient Surveys
To view our 2024 national patient survey please click on the link:
https://gp-patient.co.uk/PatientExperiences?w=1&practicecode=D81607
In order to improve our services we have :
- Installed an updated phone system
- Identified with new call data when the phones are most busy
- Implemented a call back system so patients do not have to wait on the phone
- Increased our reception staffing between 8-9am to answer the calls quicker
- Stabilised our reception team