Contact the practice

Swavesey Surgery

58 Boxworth End
Swavesey
Cambridge
CB24 4RA

Telephone: 01954 230202

Out of Hours: 111

Opening Times

Monday8:00am to 1:00pm and 2:00pm to 5:00pm
Tuesday8:00am to 1:00pm and 2:00pm to 5:30pm
Wednesday8:00am to 1:00pm and 2:00pm to 5:30pm
Thursday8:00am to 1:00pm and 2:00pm to 5:00pm
Friday8:00am to 1:00pm and 2:00pm to 4:00pm
SaturdayClosed
SundayClosed

Dispensary Times

Monday8:00am to 12:00pm and 2:00pm to 5:00pm
New opening times from 19th February 2024
Tuesday8:00am to 12:00pm and 2:00pm to 6:00pm
New opening times from 19th February 2024
Wednesday8:00am to 12:00pm and 2:00pm to 6:00pm
New opening times from 19th February 2024
Thursday8:00am to 12:00pm and 2:00pm to 5:00pm
New opening times from 19th February 2024
Friday8:00am to 12:00pm and 2:00pm to 4:00pm
New opening times from 19th February 2024
SaturdayClosed
SundayClosed

If you need help when we are closed

If you need medical help when we are closed, please call NHS 111.

Physical accessibility

The surgery is accessible to patients, however please note that we do not have accessible toilet facilities that can accommodate a wheelchair.

How to make a complaint

Swavesey Surgery aims to give a friendly and professional service.

We are always happy to receive feedback to enable us to continue to improve the services provided, however, if you have any concerns about any aspect of our service, please let us know.

Any formal complaints or concerns regarding our service should be addressed to:

Practice Manager, Lorna Gardiner – admin.swaveseysurgery@nhs.net 

Please find our complaints leaflet for patients by clicking on the following link :  Complaints Procedure Leaflet for patients Nov 23

FURTHER INFORMATION :

Complaints & Concerns

Doctors (GPs), Dentists, Pharmacists or Opticians

If you have a concern or complaint about a primary care service such as a GP, dentist, pharmacist or optician, in the first instance you should contact them and ask to speak to the Practice Manager.

If you do not feel that the practice has been able to resolve your concern satisfactorily then you are able to contact:

Cambridgeshire & Peterborough CCG commission services, they would be happy to assist you with any concerns you have.  By raising a concern, this will assist in making improvements.  If you would like further advice, please contact them, they would be happy to hear your views.

Patient Experience Team
Telephone: 0800 279 2535 or (01223) 725588 – Email: cpicb.pet@nhs.net  

If your comment or complaint cannot be resolved then you can escalate it to:

NHS England
Telephone: (0300) 311 22 33 – Email: england.contactus@nhs.net