Appointments

Accessing GP appointments during coronavirus

• Due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment. This is to limit face-face contact where possible and help stop the spread of coronavirus
• Face-to-face appointments are available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you.
• In addition to face-to-face consultations, many GP practices are offering consultations online or over the phone. This can be a convenient and flexible way to receive healthcare but if you would prefer to see a GP or healthcare professional in person then this will be arranged for you.

Your GP practice is open and if you need to see your GP, please ring us on 01954 230202

You can also call NHS 111 for health advice.

• British Sign Language link for 111

Please do not come to the surgery unless you have an appointment.

If you are waiting for a check-up, please be assured we will be in touch

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

Appointment System :

ON-LINE BOOKING – Please see option details on the Patient Online tab

For users already registered for online access : SYSTMONLINE

If you are not registered for booking online please ring our main reception number on (01954) 230202 to book an appointment with a doctor or nurse.

Routine/non urgent appointments can be booked for up to 6 weeks in advance.

• Urgent cases are seen on the day.
• If your condition is non-urgent, you can expect to see a GP / nurse within two working days, though you may have to wait longer if you want to see a particular GP / nurse.
• Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
• Tell us if you want someone to accompany you during an examination or a private room to discuss any matters.
• You can book to have a telephone consultation with a doctor / nurse if you have difficulty attending.

You can help us by:

• Being on time for your appointment
• Letting us know if you need to cancel
• Calling for an urgent appointment before 10am
• Booking a double appointment if you have more than one problem to discuss with the nurse or doctor.

To receive your appointment details/reminders via SMS messaging please let the receptionists know your mobile telephone number.

Extended GP Opening Hours in the evenings and at weekend

We offer routine, pre-bookable appointments with a GP or nurse which help you to be seen sooner – often on the same day. The surgeries are:

•Nuffield Road Medical Centre, 10 Pippin Drive, Cambridge, CB4 1GL
•Comberton Surgery, 58 Green End, Comberton, Cambridge, CB23 7DY
•St Mary’s Surgery, 37 St Mary’s Street, Ely, CB7 4HF
•Royston Health Centre, Melbourne Street, Royston, SG8 7BS

You will be given a choice on when you would like to book your appointment and information on where to go.

How do you book?
You can book an appointment through Reception on 01954 230202 who will give you the time, date and venue for your appointment.

These are for non-urgent, routine appointments only.  Services we can offer within the Extended Access are –
– GP Consultations
– Advanced Nurse Practitioner consultations
– Nurse appointments offering dressings, asthma and diabetes reviews, contraception reviews, etc
– Health Care Assistant appointments offering ear irrigation, wound care, blood test, etc
– Phlebotomy: Routine blood tests are available within our Extended Access Clinics

Please note that your consent for our clinician to view your medical record will be required in order for an appointment to be booked for you.

If urgent care is required please call ‘111’ or go to 111 online for further advice. If your need is life threatening, please go to A&E or call 999.

For support with the management of minor ailments, please contact your local pharmacist or visit the NHS website.

Patients who cannot be seen
– Patients identified with a potentially life-threatening medical condition which required referral to urgent or emergency care settings
– Walk-in patients