58 Boxworth End, Swavesey, Cambridge, CB24 4RA
Telephone: 01954 230202
We are currently closed. In an emergency please call 999. If you have an urgent medical problem before 6pm please call the surgery to access the emergency contact. After 6pm or at weekends please call 111
Swavesey Surgery aims to give a friendly and professional service.
We are always happy to receive feedback to enable us to continue to improve the services provided,
however, if you have any concerns about any aspect of our service, please let us know.
Any formal complaints or concerns regarding our service should be addressed to:
Practice Manager, Lorna Gardiner – firstname.lastname@example.org
Please find our complaints leaflet for patients by clicking on the following link : Complaints Procedure Leaflet for patients
FURTHER INFORMATION :
Complaints & Concerns
Doctors (GPs), Dentists, Pharmacists or Opticians
If you have a concern or complaint about a primary care service such as a GP, dentist, pharmacist or optician, in the first instance you should contact them and ask to speak to the Practice Manager.
If your comment or complaint cannot be resolved then you can escalate it to.
Telephone: (0300) 311 22 33 – Email: email@example.com
Cambridgeshire & Peterborough CCG
As Cambridgeshire & Peterborough CCG commission services in the region, they would be happy to assist you with any concerns you have. By raising a concern, this will assist in making improvements. If you would like further advice, please contact them, they would be happy to hear your story.
Patient Experience Team
Telephone: 0800 279 2535 or (01223) 725588 – Email: c-cpt.PALS@nhs.net
If you have a concern or complaint about a community service from
Mental Health Services
Cambridgeshire & Peterborough NHS Foundation Trust (CPFT)
Telephone: (0800) 376 0775 or (01223) 726774 – Email: firstname.lastname@example.org
Concerns or complaints about the Ambulance or paramedic service should be directed to
East of England Ambulance Service
Telephone: (01234) 243320 – Email: email@example.com
Concerns or complaints about the service or treatment provided at a hospital
should be directed to them.
Your comments, compliments, concerns and complaints will help improve the services provided to patients.
If you, your relatives or your carers are unhappy in any way with any part of your treatment, or the service you receive while in hospital or an outpatient clinic, you or they should speak to a member of the ward or clinic staff as soon as possible.
Cambridge University Hospitals NHS Trust
Telephone: (01223) 216756 – Email:firstname.lastname@example.org
Hinchingbrooke Healthcare NHS Trust
Telephone: (01480) 428964 or (01480) 416580 – Email: email@example.com
Papworth Hospital NHS Trust
Telephone: (01480) 364896 – Email: firstname.lastname@example.org
Peterborough City Hospital
Peterborough & Stamford Hospitals
Telephone: (01733) 673405 – Email: email@example.com
Queen Elizabeth Hospital
Telephone: (01553) 613351 – Email: pals@qehkl-tr,nhs.uk