Complaints and feedback

Swavesey Surgery aims to give a friendly and professional service. 

We are always happy to receive feedback to enable us to continue to improve the services provided,

however, if you have any concerns about any aspect of our service, please let us know.

Any formal complaints or concerns regarding our service should be addressed to the

Practice Manager, Lorna Gardiner – admin.swaveseysurgery@nhs.net 

Complaints & Concerns

Doctors (GPs), Dentists, Pharmacists or Opticians

If you have a concern or complaint about a primary care service such as a GP, dentist, pharmacist or optician, in the first instance you should contact them and ask to speak to the Practice Manager.

If your comment or complaint cannot be resolved then you can escalate it to.

NHS England
Telephone: (0300) 311 22 33 – Email: england.contactus@nhs.net

Cambridgeshire & Peterborough CCG

As Cambridgeshire & Peterborough CCG commission services in the region, they would be happy to assist you with any concerns you have.  By raising a concern, this will assist in making improvements.  If you would like further advice, please contact them, they would be happy to hear your story.

Patient Experience Team
Telephone: 0800 279 2535 or (01223) 725588 – Email: c-cpt.PALS@nhs.net

Provider Services

If you have a concern or complaint about a community service from

Cambridge Community Services
Telephone: (0800) 013 2511 or (01480) 355184 – Email: ccspals@ccs.nhs.uk

Mental Health Services

Fulbourn Hospital
Cambridgeshire & Peterborough NHS Foundation Trust (CPFT)
Telephone: (0800) 376 0775 or (01223) 726774 –  Email: pals@cpft.nhs.uk

Ambulance services

Concerns or complaints about the Ambulance or paramedic service should be directed to

East of England Ambulance Service
Telephone: (01234) 243320 – Email: eoeasnt.complaints@nhs.net

Hospitals

Concerns or complaints about the service or treatment provided at a hospital
should be directed to them.

Your comments, compliments, concerns and complaints will help improve the services provided to patients.

If you, your relatives or your carers are unhappy in any way with any part of your treatment, or the service you receive while in hospital or an outpatient clinic, you or they should speak to a member of the ward or clinic staff as soon as possible.

Addenbrookes Hospital
Cambridge University Hospitals NHS Trust
Telephone:  (01223) 216756 – Email: pals@addenbrookes.nhs.uk

Hinchingbrooke Hospital
Hinchingbrooke Healthcare NHS Trust
Telephone:  (01480) 428964 or (01480) 416580 – Email: hch-tr.pals@nhs.net

Papworth Hospital
Papworth Hospital NHS Trust
Telephone: (01480) 364896 – Email: pals@papworth.nhs.uk

Peterborough City Hospital
Peterborough & Stamford Hospitals
Telephone:  (01733) 673405 – Email: pals@pbh-tr.nhs.uk

Queen Elizabeth Hospital
Telephone:  (01553) 613351 – Email: pals@qehkl-tr,nhs.uk