Swavesey Surgery

58 Boxworth End, Swavesey, Cambridge, CB24 4RA

Current time is 10:39 - We are currently closed. In an emergency please call 999. If you have an urgent medical problem before 6pm please call the surgery to access the emergency contact. After 6pm or at weekends please call 111

NHS

Telephone: 01954 230202

Fax: 01954 206035

admin.swaveseysurgery@nhs.net

We’re here to help

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. Your GP practice is open and if you need to see your GP, please ring us on 01954 230202. You can also call NHS 111. Please do not come to the surgery unless you have an appointment.  Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

For the latest NHS information and advice on coronavirus or to book a test visit https://www.nhs.uk/conditions/coronavirus-covid-19/

Your Care your way

Your care, your way – Join Healthwatch’s new campaign

Clear, understandable information is important to help you make the right health and care decisions. Join our campaign and have your say on what needs to change.

Medical and healthcare information can be complex. But, if you’re disabled or have a sensory loss, you have a legal right to health and social care information in a way you understand, and communications support if you need it. So, for example, if you’re D/deaf, you should be able to use a British Sign Language (BSL) interpreter at an appointment.

Even though the Accessible Information Standard has been a legal requirement since 2016, many NHS Trusts are not supporting equal access to care for deaf and blind patients.

That’s why we’ve launched a new campaign, ‘Your care, your way’ to ensure services are taking their duty seriously to provide information in a way that people understand.

The obstacles people face trying to access information they understand

The lack of support from services has a detrimental impact on people who need it most. The views of 6,200 people shared with Healthwatch show the incredible difficulties and obstacles people face trying to access the care they vitally need – leaving them frustrated, concerned about their health, and reliant on others.

Just a handful of examples people shared include:

  • Dental practices not getting hearing induction loops installed
  • GPs refusing people access to a sign language interpreter
  • Low staff awareness, with D/deaf people reporting that staff communicated by shouting
  • During the pandemic, the lack of accessible information prevented people from understanding national COVID-19 guidance.
  • Physical barriers, such as the introduction of masks, made it harder for people to understand healthcare staff.

Things need to change

Everyone should be told about healthcare in the way they need it. ‘Your care, your way’ aims to:

  • Find out how well health and care services deliver the accessible information standard.
  • You know your rights, if the standard covers you
  • Find out who else has problems understanding information about their healthcare and needs to be covered by the standard.

Have your say and join the campaign

“I feel forgotten, ignored and not taken seriously”

Student, Connor Scott-Gardner, who is blind and requires healthcare information in an electronic format as well as in Braille, said:

“Trying to get information about my own healthcare, in a format I can understand, has often been difficult. I can’t read letters that come through the post, or prescription medications. I feel forgotten, ignored, and not taken seriously. All I’m asking for is consistency, training on accessible information for staff – a few minor changes would make the world of difference to people like myself.”

 

Watch Connor’s story

 

What rights do you have?

If you have a disability, impairment or sensory loss, or are a parent or carer of someone who does, you should expect:

 

  • To contact and be contacted by services in ways you find accessible
  • Services to give information and correspondence in formats you can read and understand
  • To be supported at appointments if needed.
  • Health and care services to support you to communicate.

 

Find out more about your rights and support the campaign.

 

#YourCareYourWay