Patient Surveys
Swavesey Surgery Patient Survey 2024
Our surgery patient surgery was held throughout September and October 2024, this is now closed.
To view the results please click on the link: Patient survey 2024 RESULTS – charts
Ways in which you felt the surgery is doing well : Are there any ways in which you feel we are doing well
Ways in which you felt the surgery could improve : Comments and feedback received with our responses and actions: Patient Survey 2024 – Q & A’s
National patient survey
To view our 2024 national patient survey please click on the link:
https://gp-patient.co.uk/PatientExperiences?w=1&practicecode=D81607
In order to improve our services we have :
- Installed an updated phone system
- Identified with new call data when the phones are most busy
- Implemented a call back system so patients do not have to wait on the phone
- Increased our reception staffing between 8-9am to answer the calls quicker
- Stabilised our reception team
