Contact the practice
Swavesey Surgery
58 Boxworth End
Swavesey
Cambridge
CB24 4RA
email - admin.swaveseysurgery@nhs.net
Telephone: 01954 230202
Out of Hours: 111
Opening Times
| Monday | 8:00am to 1:00pm and 2:00pm to 5:00pm |
| Tuesday | 8:00am to 1:00pm and 2:00pm to 5:30pm |
| Wednesday | 8:00am to 1:00pm and 2:00pm to 5:30pm |
| Thursday | 8:00am to 1:00pm and 2:00pm to 5:00pm |
| Friday | 8:00am to 1:00pm and 2:00pm to 4:00pm |
| Saturday | Closed |
| Sunday | Closed |
Dispensary Times
| Monday | 8:00am to 12:00pm and 2:00pm to 5:00pm New opening times from 19th February 2024 |
| Tuesday | 8:00am to 12:00pm and 2:00pm to 6:00pm New opening times from 19th February 2024 |
| Wednesday | 8:00am to 12:00pm and 2:00pm to 6:00pm New opening times from 19th February 2024 |
| Thursday | 8:00am to 12:00pm and 2:00pm to 5:00pm New opening times from 19th February 2024 |
| Friday | 8:00am to 12:00pm and 2:00pm to 4:00pm New opening times from 19th February 2024 |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you need medical help when we are closed, please call NHS 111.
Physical accessibility
The surgery is accessible to patients, however please note that we do not have accessible toilet facilities that can accommodate a wheelchair.
How to make a complaint
Swavesey Surgery aims to give a friendly and professional service.
We are always happy to receive feedback to enable us to continue to improve the services provided, however, if you have any concerns about any aspect of our service, please let us know.
Any formal complaints or concerns regarding our service should be addressed to:
Practice Manager, Lorna Gardiner – admin.swaveseysurgery@nhs.net
Please find our complaints leaflet for patients by clicking on the following link : Complaints Procedure Leaflet for patients Nov 23
FURTHER INFORMATION :
Complaints & Concerns
Doctors (GPs), Dentists, Pharmacists or Opticians
If you have a concern or complaint about a primary care service such as a GP, dentist, pharmacist or optician, in the first instance you should contact them and ask to speak to the Practice Manager.
If you do not feel that the practice has been able to resolve your concern satisfactorily then you are able to contact:
Cambridgeshire & Peterborough CCG commission services, they would be happy to assist you with any concerns you have. By raising a concern, this will assist in making improvements. If you would like further advice, please contact them, they would be happy to hear your views.
Patient Experience Team
Telephone: 0800 279 2535 or (01223) 725588 – Email: cpicb.pet@nhs.net
If your comment or complaint cannot be resolved then you can escalate it to:
NHS England
Telephone: (0300) 311 22 33 – Email: england.contactus@nhs.net
