Accessible Information Standard

The Practice is committed to providing a consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents, where those needs relate to a disability, impairment or sensory loss. This may be, for example, by adjusting the communication format to large print, braille, easy read, and email communications or by sourcing professional communication support such as a British Sign Language interpreter.

The practice will ask patients if they have any information or communication needs, and find out how best to meet their needs. This information will be recorded clearly and in a set way.

The practice will highlight or “flag” individuals’ files or notes so it is clear that they have information or communication needs, as well as highlighting how those needs should be met. It is good practice to take existing data held by the practice that indicates which patients are more likely to have information or communication needs. This will aid in proactively targeting such individuals to identify and record their needs in line with the Accessible Information Standard.

This support is particularly relevant for individuals who are blind, d/Deaf, deaf-blind and / or who have a learning disability, although it will support anyone with information or communication needs relating to a disability, impairment or sensory loss, for example people who have aphasia or a mental health condition which affects their ability to communicate.

Please click here to download the form and bring to the surgery.